Logistic Terms Of Use

Application of "cupcake"

Hello and welcome to the cupcake application owned by the cupcake commercial establishment with commercial registration No.: 4032241775.
Our main goal in the "cupcake" application is to increase the segment of customers for families and support them so that we make their products available to everyone and facilitate customer access to them, and facilitate the delivery of their orders through representatives.we also seek in "cupcake" to connect our dear customers with productive families professionally through the application and build a wonderful and distinctive customer experience.

❏ Tariffs:
- "Cupcake": the commercial cupcake establishment that owns the cupcake application.
- "App" or "platform": cupcake application and owned by cupcake Trading Corporation.
- "Merchant" or "productive families": the seller whose products are displayed in the application and owns a commercial register or self-employment document.
- "Representative": the one who delivers the orders between the merchant and the customer and owns the freelance document.
- "Customer": who wants to buy from a store through the cupcake application.

❏ Terms and conditions:
● This policy explains how cupcake business uses the personal data that is provided when using its services including but not limited to mobile applications.
● Please read and understand the Privacy Policy before using the services of " cupcake ". Your visit to the "cupcake" application or requesting services through it is considered an approval of the site and Application Policy and this is an acceptance of the use and transfer of your data as described in this policy.
● What information does "cupcake" use to provide its services? *
● Cupcake uses personal data when ordering services for the purposes of providing services and ensuring the rights of users .
● "Cupcake" uses personal data when necessary only when such data is provided voluntarily. This data is used to perform the functions provided through the application and to provide users with all offers and data about "cupcake" and other services that we think may interest them. The personal data referred to may be used by ordering food online, entering a competition, subscribing to newsletters, creating a user account, sending a contact message and other correspondence via the website or application or by advertising, research and direct marketing. Data of a sensitive nature about the user is not used.

❏ Customers:
When you submit an order via the cupcake application, a notification will appear in the application confirming the receipt and acceptance of your order by the producing family ("confirmation letter notification"). A contract will be created between you and the producing family that will provide you with any meal you request via the application when the producing family accepts your request. Please make sure that you have provided us with the correct number, as it will be the main way to contact you about your request. Please also confirm the address you provide to us to ensure that your meals arrive at the right place. If you do not open the door or answer the phone 10 minutes after the representative arrives at your address, the representative will have the right to leave, and you will bear the cost of the meal and delivery. Cupcake seeks to provide you with a high-quality service and will be in touch with you through your assessment of both the producing family and the representative in case there is a problem with your order regarding the quality of food, its temperature or speed of delivery. We closely monitor the productive families through your evaluation and it is extremely important that they comply with our standards. Please let us know if you have any comments related to the partner producing families, meals or delegates.
You can contact us by e-mail cupcake.ksa@gmail.com .
If the application is rejected for any reason related to the productive family , the full amount will be returned to the customer in their bank account on the card within three to fifteen working days, and in case of any delay, you must contact your bank and review it by providing the number or reference ID for the refund process sent to you.

❏ Meals:
● All meals are subject to availability, as the producing family is obliged to provide the selected order without change until after the customer's approval.
● Productive households can use nuts and other allergenic foods during the preparation of certain meals and the customer should be informed about this by mentioning it in the meal data. Please contact the production family after completing the order if you have any allergies and confirm not to use those ingredients, which may negatively return in the evaluation of the product without an acceptable reason.
Cupcake does not guarantee that any of the meals sold are free of allergens and is not responsible for this.
● Good packaging, proper food temperatures and timely delivery are the responsibilities of the producing family and the delivery representative.

❏ Delivery:
Cupcake facilitates the process of providing delivery services, transportation services or logistics services that serve only the main goal, which is productive families, and facilitates the option of registering delegates to work directly with productive families, and productive families may also register delegates who follow them to carry out delivery tasks.
● Our goal is to provide the best possible delivery service with direct sponsorship from productive families, who are obliged to deliver on time, but sometimes things may go unplanned, for example in cases of traffic congestion or weather conditions, which may sometimes prevent us from achieving the goal in this regard. We will always do our best to make sure that productive families and delegates receive your meal at the stated time.
● With regard to the delivery time specified for you, the number of orders received by producing families as well as the circumstances they may face at that time have been taken into account. The delivery time shown, which may be 47 minutes, for example, is the average delivery time for delivery from this family.
● This figure is not fixed, as it is possible that it will be more or less than the specified time depending on the production beds and on the condition of the road. On the other hand, the expected delivery time for you is not fixed and may be less or more than 15 minutes.

❏ Price and payment:
● The price of any meal will be present and specified on our cupcake application. Prices vary between menus that are set by productive families. Prices may change at any time and Cupcake has no interference in setting prices, and the producing family is bound by the price recorded during the execution of the purchase process.
● Payment for all orders is made by payment from Mada card, credit card, Apple Pay, stcpay or any payment services added later to facilitate payment processes. When your order is confirmed and accepted by the producing family. Payment will be made directly to us.
● We have permission from the partner producing families to accept the payment amount on their behalf.
To confirm once again when the application is rejected for any reason related to the productive family , the full amount will be returned to the customer in their bank account on the card within three to fifteen working days, and in case of any delay, you must contact your bank and review it by providing the number or reference ID for the refund process sent to you.
* Cupcake deals with TAB payments company, and Tab company is responsible for payments from customers, transferring money to productive families and delivery representatives and collecting cupcake percentage, where each merchant and representative after completing the registration process will have an account with TAB company and can access his account through their website (https://www.tap.company / lb / ar) using the same email registered with cupcake after he requests password recovery through the tab Payments website .

* Tab payments company, which deals with cupcake, requests to provide it with some data for productive families or drivers, such as a copy of the national ID, a document of self-employment or commercial registration, an Iban certificate, the name of the account owner and the national address, which is the information required by the Monetary Agency as confirmed by Tab payments company and that the account of any productive family or driver cannot be activated unless the required data is provided to the payment company.

❏ Events beyond our control:
● In cupcake, neither party will be responsible for the other for the delay or non-performance of its obligations under this agreement due to reasons beyond our control, including without limitation any of the following: fate, government action, war, fire, flood, explosion or security disturbances and other emergency circumstances.
● For the avoidance of doubt, there is nothing in the item that can excuse the customer from any payment obligations under this agreement.

❏ Productive families:
● The producing family is the primary responsible for the meals and services it provides, it is responsible for the quality of the food, its quality, heat or cold, it is also responsible for pricing, it is responsible for creating competitiveness with other producing families in providing the best and the finest, and it also has the responsibility to deal with the representative and ensure the delivery process on time.
● The producing family is committed and responsible for providing healthy , clean and allergen-free meals , and if those meals include allergens such as eggs , bananas , nuts, for example, and others, they must be mentioned in the product description inside the application, and if the customer contacts the producing family and requests the exclusion of those ingredients, the family must comply with the customer's request.
● The producing family is responsible for the good packaging of the meals, which ensures that they arrive at the customer in good condition and at the appropriate temperatures, and which prevents tampering with them or opening them before reaching the customer.
● The producing family is responsible for delivering the order to the customer, whether through the representatives participating in the application or directly through it.
● The producing family is responsible in the event that an order is delivered that differs from what was ordered through the application, and it must resolve this with the customer directly and bear the costs of that disagreement.
● Please note that the transfer of the amount to the productive family's bank account takes place after 3 at least working days for transactions made using the Mada card, and after ٥ at least working days for transactions made using the credit card (Visa - Mastercard).
● Based on the conditions provided by the company providing the payment service in the application, please note that the lowest amount is transferred to the productive family (100 SR).
Cupcake collects an operating fee of 6 % for the services it provides to its partners on the price of the meal with delivery, and Cupcake has the right to adjust this percentage according to market requirements and variables without consulting any of its partners whenever the need arises, noting that cupcake will provide the most competitive market percentage in this field, and partners will be notified of this whenever the need for change arises.

❏ Representative :
● The representative is the first responsible for the time required to deliver the order after receiving it from the producing family.
● Upon receiving the order from the production family, the representative must make sure that the packaging is in good condition, the meal is well sealed, and the food temperature is appropriate.
● After receiving the application, the representative is considered fully responsible for the condition and safety of the application and its condition in terms of the appropriate temperature of the application, if this resulted from its delay.
● The representative does not have the right to open the application or dispose of it before it arrives at the client.
● If the customer does not receive the request and does not respond or respond to the representative, the representative has no right to act on the request until after referring to the productive family to deal with the situation.
* Delegates receive their financial accounts in the same way as productive families.
● Please note that the transfer of the amount to the bank account of the delivery Representatives is made after at least 3 business days for transactions made using the Mada card, and after at least ٥ business days for transactions made using the credit card (Visa - Mastercard).
● Based on the conditions provided by the company providing the payment service in the application, please note that the lowest amount is transferred to the productive family (100 SR).

 

The following categories of prohibited substances and products and related:
Categories, examples of products and varieties

Alcohol

Spirits and intoxicating drinks, wine, champagne, beer and others.

 

Prohibited animals and species

Animal parts, blood or other liquids, weeds, prohibited seeds, plant and any other organic matter (including production derivatives) that are in danger of extinction or whose trade is prohibited by law.

 

Pornography material

Pornography or those that may constitute sexual exploitation of children.

 

Copyrighted materials and applications

Illegal copies of books, music, movies and any other licensed and protected materials, including copies that infringe on proprietary rights, illegal copies of applications, programs, video games and any other licensed and protected materials such as original applications, package programs or other products that enable sending anonymous messages to e-mail.

 

Counterfeit and illegal goods

Counterfeit goods or designs, unsigned items from celebrities that usually need such a signature, forged signatures, coins, stamps and other goods that may be illegal.

 

Devices and mechanisms used to decipher or penetrate technical protection

Any chips or other devices used to bypass technical protection on digital devices, including iPhone decoders.

 

Drugs and their equipment

Prohibited substances, drugs, illegal drugs and preparation equipment, including herbal pills such as salvia and magic mushrooms, and substances that promote the use of such products; or legal substances such as plants and herbs in a way that requires digesting, inhaling or extracting any illegal substances from them that perform the same effect as drugs or illegal substances or that claim to achieve health benefits without proof or proof.

 

Gaming and gambling

Lottery tickets, sports betting, memberships of gambling sites on the network and any related content.

 

Electronic piracy materials

Manuals, directives, information and requirements that violate the law by subverting or allowing illegal access to applications, programs, server devices, internet sites or any other protected property.

 

Human organs

Human organs or any parts of the body, fluids, stem cells, embryos.

 

Illegal and stolen goods

Materials, products and information that promote illegal goods or enable the implementation of illegal actions; goods that you do not own or have no right to sell; goods that are produced by infringing the property rights of third parties; contraband goods, goods that violate import and export regulations and preambles; cars subject to transport restrictions; goods registered in public registers (such as real estate), the transfer of which requires formalities that cannot be accomplished on the network. You and the customer are fully responsible for verifying that all materials you sell are legal and authorized.

 

Illegal communication equipment

Devices designed to capture satellite and cable signals for free, decoders of cable broadcasting, encryption cards, cryptographic card programming devices, illegal equipment and products used to modify cell phones and other equipment that are illegal under the regulations of the Telecommunications Authority or any regulatory authority in the country where these goods are offered.

 

Miraculous medicines

Unproven treatments, medications, or substances that are marketed as a quick and effective treatment for health problems.

 

Inappropriate goods

Goods, literary materials, products or any other materials that serve to:

● Defamation and defamation of any person or group of people on the basis of Race, country, religion, gender or any other factor.

● Defamation and defamation of any person or group of persons protected from defamation and defamation by prevailing law (such as the protection provided to ruling families in some regions).

* Incitement or encouragement of violent acts.

● Promotion of intolerance and hatred.

● Promotion of membership in terrorist groups or any other organizations prohibited by law.

● Promotion of revisionist theories defined by law.

* Contrary to prevailing ethical controls.

Aggressive and criminal goods

Scenes, photographs, criminal materials such as personal belongings associated with crimes or criminal acts.

 

Precious materials

Bulk sale of rare or precious metals and stones.

 

Protected cultural materials and handicrafts

The articles covered by the UNESCO Charter of 1970 concerning the means of preventing and protecting the import, export and illegal transfer of ownership of cultural property or prohibited for sale, export or transfer of ownership by law; handicrafts, cave formations and materials related to burials protected by federal law such as the law on the protection of cave resources of 1988 and the law on the protection of American burials.

 

Pyrotechnic devices and hazardous substances

Fireworks and related goods that are considered in the markets where they are sold: toxic, flammable or radioactive and substances such as gunpowder, explosive substances, gasoline and propane canisters.

 

Goods subject to certain controls

Air bags; batteries containing mercury; Freon and similar refrigerants; chemical and industrial solvents; medical operations; car number plates; police preambles and law enforcement equipment; lock pickers; medical devices; pesticides; fitness equipment and electrical stimulators; recovered materials; inspection and surveillance equipment used mainly to illegally wiretap oral or electronic calls or enable illegal wiretapping of people and recording of their calls; goods controlled by the government or any other authorities.

 

Traffic authorities

Radar jammers, license plate covers, traffic light changing devices and other related products.

 

Weapons

Weapons, ammunition and any other materials include, without limitation, concealed and hard-to-detect weapons and knives, weapons in the form of art objects, silencers, ammunition safes, light machine guns and tear gas.

 

Total sale of currencies

Cryptocurrencies or trading of currencies and currencies backed by precious metals.

Delivery for children of primary or middle school age or below

We have the right to refuse to provide the service to all children under eighteen. In addition, we have the right to refuse delivery to any location in or around elementary or middle schools.

 

Misuse of the software platform

We completely reject any abusive language or bad behavior towards the company, the service we provide, any of our employees and/or any of our correspondents. If, at our discretion, it is determined that any client uses abusive language to the company, Service, Employees and/or correspondent, this will lead to the final closure of the client's account without a refund of any outstanding amounts. This is considered a threat of prosecution, defamation or slander.

 

Taxi services

Transportation of people within the city

 

Heavy and bulky materials

Large things that do not fit in a small car, and things whose weight exceeds 40 kilograms.

 

Luxury and precious things

Items worth more than SAR 5,000